Sell on WhatsApp with an AI Agent: Connect Your Number Step by Step

Customers ask on WhatsApp all day: price, sizes, delivery. StorkPlus is an AI-first e-commerce platform for social shoppers, with an AI agent that answers from your catalog and completes the order in the chat. The same agent also works on Messenger and Instagram. Here is how to connect a WhatsApp number in four steps.

In short

You need a number not already on WhatsApp, a Meta Business account, and SMS or call access to that number.
Setup: Bots → WhatsApp.
Four steps: connect WhatsApp, register on Cloud API, connect the number, send a test message.
The agent answers from your real products and prices.
The WhatsApp bot is on the Galaxy plan and above.

Before you start selling on WhatsApp

A number that is not on WhatsApp: if it has a WhatsApp account, delete it first. A number lives in one place only.
A Facebook account with a Meta Business (Business Manager).
SMS or call access to that number, for the verification code.

Step 1: Connect WhatsApp and finish Meta signup

In your store admin open Bots → WhatsApp and click Connect WhatsApp. In the Meta window, create the business account and add your number.

Step 2: Register on Cloud API

Click Register on Cloud API on the number. Ask Meta for a code (SMS or voice call), enter it, then enter your 6-digit two-step PIN.

Important: until the number is registered on the Cloud API, Meta delivers no messages and the bot stays silent.

Step 3: Connect the number to your store

Click Connect on the number so its messages reach your store.

Step 4: AI instructions and a test message

Open the AI Assistant tab and write your instructions: tone, exchange policy, delivery times, anything the agent should say. Choose the sales channel it sells from. Then click Send test message and check the reply arrives.

What the agent does in the chat

Answers product questions from your catalog and real prices.
Helps the customer choose, add to cart and finish the order.
Replies at night and on weekends, so questions do not wait until morning.

Wondering how this differs from the WhatsApp Business app? Read WhatsApp Business app vs an online store + AI agent.

How to write the agent instructions

Start with one line about your store: what you sell and to whom.
Add delivery times and the areas you deliver to.
Explain your exchange and return policy in plain words.
Ask the agent to suggest a matching product and confirm the address before completing the order.
Test with real questions from your customers and refine.

Frequently asked questions

Can I use a number that already has WhatsApp?

Delete the WhatsApp account on that number first. A number can only live in one place.

Why is the bot not answering on WhatsApp?

Usually the number is not registered on the Cloud API yet. Until it is, Meta delivers no messages to the store.

Which plan includes the WhatsApp bot?

Galaxy and above. The Messenger bot is on every plan, including the free starter plan.